ANSWERS TO COMMONLY ASKED QUESTIONS

How long will it take to dry?

Please understand fastest drying time and thorough cleaning can't go together. We will do our best to clean your carpet thoroughly. Dirtier carpets require more aggressive cleaning which adds drying time. Generally, the better the air circulation is, the faster it will dry. We recommend the use of fans along with windows open (weather permitting) or heat/air-conditioning. Drying time usually varies from 2-12 hours. With ANY air circulation, your carpet/upholstery will never take more than a day to dry. We always take extra vacuum passes to dry fabrics properly.

Do I need to take everything out of the room?

Although we appreciate the smaller items removed, larger furniture can remain and be moved during cleaning. If you don't want something moved, just tell us. We don't move appliances, pianos, large beds, or other similar items. We won't move something that you don't want moved.

How exactly do you clean carpet?

Please refer to our 10 step cleaning process.

Are your cleaning products safe?

We only use the best products and equipment to get the job done… safely. Our professional products are biodegradable, non-toxic, and safe for pets and children. We have never had any problems with our most sensitive customers.

Will you remove all of my stains?

We will use every effort to remove all of your difficult spots. “Spots” are a substance that is on the carpet fibers. “Stains”, however, have penetrated the carpet fiber and may have changed or damaged it. Some stains may only be removed by repair.

Can I walk on damp carpet?

Yes. However, be careful walking from damp carpet to hard floors - it will be slippery. Use clean shoes or slippers. Children and pets should not be allowed to play on damp carpet. Scotchgard treatments can be distributed unevenly from traffic. Avoid traffic if possible.

Can carpets and furniture be cleaned too much?

No. Some cleaning methods will leave soil attracting residue behind. These methods have left the impression that frequent cleaning is bad. Because you have wisely chosen our company, an IICRC Certified Firm, you can rest assured that your cleaning will be done properly. Our powerful truck powered equipment and quality cleaning solutions will leave no soil attracting residues behind. Carpets that are kept clean through frequent cleaning will last longer.

How often should I have my carpet/furniture cleaned? Why should I have my carpet/furniture cleaned when they don't look dirty?

Carpets/furniture should be cleaned every 2 months to 2 years. Main traffic areas exposed to children, pets, and heavy traffic will need cleaned sooner than rooms that are not used as much such as bedrooms only used for sleeping. Carpet manufacturers require periodic professional steam cleaning to maintain warranties Shaw warranty information | Mohawk warranty information. Abrasive dirt that you don't see will wear fabrics quickly. Frequent cleaning will extend the life of your fabrics and improve air quality by removing dust and bacteria. It is best to keep fabrics clean. See what the EPA Cleaning Frequency Guideline says.

Does Scotchgard really work?

Yes. We wouldn't sell a product that we don't believe in. We mix it properly and take the time to apply it correctly by grooming it into the carpet. Because of our cost to do it right, we question our competitors who "give it away". We could make a large profit once by selling you a watered down product that you would be unhappy with, however we believe you will continue to use our service and buy our products after experiencing positive results. Scotchgard basically seals fabrics which helps vacuuming work better and helps keep spots from becoming permanent stains. Unfortunately, it will not make your carpet/furniture dirt proof or stain proof. However, it will help you to keep it clean longer.

Here are some common carpet cleaning myths:

Wait as long as you can to have your carpet cleaned the first time, because once you have it cleaned it never looks the same again

First of all, if you wait too long to have your carpet cleaned, there has already been permanent damage done to the fibers. The main reason for this belief can be attributed to carpet cleaners who leave the carpet either too wet, full of residue, or both. Too wet leaves suspend soils in the excessive moisture. When it dries, this soil will wick up to the top surface of the carpet fiber. Remaining residues leave fibers unclean, which will attract new soils quickly, whether the carpet has been wet or dry cleaned.

Proper analysis of carpet prior to cleaning is needed to determine the correct method of cleaning. This needs to be done by a professional whose main concern is doing the job properly, no matter how much time it takes.

If your carpet is cleaned properly, there will be maximum removal of residues, quick drying, and a fresh clean carpet under your feet for months to come.

...Myth #2

The store where we purchased our carpet said it had to be dry cleaned only.

We hear this one a lot. This could not be further from the truth.

This consensus of opinion among carpet retailers (salespeople) is derived from carpet cleaners who consistently leave the carpet too wet. This causes a great amount of soiling to be left behind, which wicks back to the surface after drying finally occurs. This opinion has no factual or proven claims to back it up, it is just that — their opinion, and it is WRONG!

Shaw Industries, the largest manufacturer of carpet in this country, states that hot water extraction is their recommended method of carpet cleaning. They also recommend PROFESSIONAL carpet cleaning using this method. This would include someone who has proof of complete training, an established track record of professional ethics and necessary training, and a price that is NOT too good to be true!

If your retailer says dry cleaning only, challenge them and ask for written proof of such claims on their part. More than likely you will leave them going into their double-talk speech routine to give you an (incorrect) answer.

...Myth #3

If I have my carpet steam (wet or hot water extraction) cleaned, it can shrink, mold or mildew, split the seams, or otherwise ruin my carpet.

Again, this can only happen if the cleaner leaves the carpet extremely wet. In the case of a professional, removing all excess moisture is one of the most important steps in the hot-water extraction (steam) cleaning process.

Modern hot water extraction equipment is designed to do just that — remove all excess moisture and leave only what the carpet fiber itself will absorb.

A professional carpet cleaning company will properly use this cleaning process which only penetrates to the base of the carpet fiber, and does not penetrate the carpet backing (either primary or secondary), pad, or your floor underneath.

Even some of the dry cleaning companies actually use water, so it is not dry at all.

...Myth #4

I have to have my upholstery dry cleaned because it is white (or off-white) in color. The other carpet cleaners have told me this. They call it Haitian cotton or something like that.

A vast majority of cleaners think that anything white has to be dry cleaned. Of course this isn't true, and to top it off they will charge you more to dry clean when in fact it is quicker and costs less to do.

Dry cleaning is safe as far as cleaning goes, but it doesn't clean very well. Someone who isn't trained properly would rather just dry clean, charge you more, because of their limited knowledge and fear of liability.

A professional will test the fabric and know what he or she is doing, following through with the proper method of cleaning to remove maximum soiling and residues without causing any harm to the upholstery fabric.

Dry Cleaning is better than Steam (wet) Cleaning because it is dry.

This myth comes from the overabundance of *bad* steam cleaners. By using the term *BAD*, I am referring to steam (wet) cleaners who leave the carpet way too wet (and there are plenty that do this). Someone came along and figured the opposite of very wet would be better (dry). Best is removing the *excess* moisture and only leaving the *absorbed* moisture the fiber picks up. To improve upon this further, steam clean with a solution that will remove existing residues and leave your carpet or upholstery extremely clean and fresh. Now that's the BEST way to clean — period.

Dry cleaning, on the other hand, has a BIG tendency to leave a lot of residue in the carpet. There is either no extraction, or very little extraction involved with dry cleaning. Guess where the soiling and cleaning residues remain? IN THE CARPET!!!

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